Refunds & Returns Policy
Order Cancellation
If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Refunds
Your satisfaction is our top priority. We want you to shop with confidence. That's why we offer satisfaction guarantees to ensure you receive your item on time and as described.
Customers who shop on AnimeMerch.com are entitled to the following guarantees:
- Full refund if you do not receive your order
- Full refund if your order does not arrive within the guaranteed time
- Full or partial refund if the item is not as described
Refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g., incorrect shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g., customs delays, natural disasters)
Returns
Damaged Product
If your product arrives damaged, you are eligible for a return and full refund. We will provide you with a return shipping label at no cost.
Incorrect Product or Wrong Size
If the item received is incorrect or not the size you ordered, you are eligible for a free return. We will provide you with a return shipping label at no cost.
Product No Longer Needed
If you no longer want the product, you may return it within 60 days of your order. In this case, the return shipping cost is your responsibility.
All our products are backed by a 60-day money-back guarantee.
Please contact us via the Contact Us page or email us at support@animemerch.com. Once the return is received, we will refund the purchase price.
Please do not send any items back to us unless we have authorized the return.
📄 Company Information
AnimeMerch.com is operated by:
Online Mega Stores Zbigniew Orłowski
Street: Pagórkowa 26
Zip: 83-331
City: Przyjaźń
VAT ID: 9571022554
Email: support@animemerch.com
Last updated: July 20, 2025